on=3=srv=14=sn=91199D1082CE5ED1A51BA3C848FA1FB1=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1/pages/Fido/support/navigationOne Column Page/pages/Fido/support/navigationmainContent[0]Support NavigationFilter By Support Topictrue/content/Shared/Guided Navigation/Support LandingMainContent1contentslotContentSlot.jspcontent/Shared/Guided Navigation/Support Landing/Category - ENNavigation Containertruefalse?N=2484452033+770765067&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation174/pages/pages/support/navigation/FidoMobilerui-icon-wirelesswirelessDimension_Management.csv3Category_Mobile/cms/images/Esupport/icons/lob/wireless.pngMobilefalse?N=2484452033+3921168528&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation39/pages/pages/support/navigation/FidoInternetrui-icon-internetinternetDimension_Management.csv2Category_Internet/cms/images/Esupport/icons/lob/internet.pngInternetfalse?N=2484452033+3954442613&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation52/pages/pages/support/navigation/FidoBilling & Account Managementrui-icon-accountwirelessDimension_Management.csv1Category_Billing & Account Management/cms/images/Esupport/icons/lob/wireless.pngBilling & Account Managementfalsedefaultcontent/Shared/Guided Navigation/Support Landing/Category - ENnavigation[0]CategoryrefinementmenuCategoryCategoryguidednavigation/pages/Fido/supportLanding/spotlights/mostPopularNavigation StateMost Popularpage/pages/support/navigation/pages/support/navigation/Fido2Language_DN16392201456731639220145682333/Language_D/EN/support/navigationB482AD121B8E62229B659BD4FEDCA8871/pages?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation/pages/pages/support/navigation/Fido/pages/Fido/supportDynamic Page Slot/content/Fido/Support LandingPage1pageslot/pages/support/pages/support/Fidocontent/Fido/Support Landing/Default Suppport LandingSupport Landing Pagecontent/Fido/Support Landing/Default Suppport LandingSupportLanding_Searchbox[0]Search BoxAutoSuggestPanel11contentslottypeaheadWhat Can We Help you With?Ask us!Comment pouvons-nous vous aider?Demandez-nous!content/Fido/Support Landing/Default Suppport LandingSupportLanding_Navigation[0]Main Content SlotFilter By Support Topictrue/content/Shared/Guided Navigation/Support LandingMainContent1contentslotContentSlot.jspcontent/Shared/Guided Navigation/Support Landing/Category - ENNavigation Containertruefalse?N=2484452033+770765067&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support174/pages/pages/support/FidoMobilerui-icon-wirelesswirelessDimension_Management.csv3Category_Mobile/cms/images/Esupport/icons/lob/wireless.pngMobilefalse?N=2484452033+3921168528&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support39/pages/pages/support/FidoInternetrui-icon-internetinternetDimension_Management.csv2Category_Internet/cms/images/Esupport/icons/lob/internet.pngInternetfalse?N=2484452033+3954442613&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support52/pages/pages/support/FidoBilling & Account Managementrui-icon-accountwirelessDimension_Management.csv1Category_Billing & Account Management/cms/images/Esupport/icons/lob/wireless.pngBilling & Account Managementfalsedefaultcontent/Shared/Guided Navigation/Support Landing/Category - ENnavigation[0]CategoryrefinementmenuCategoryCategoryguidednavigation/pages/Fido/supportLanding/spotlights/mostPopularNavigation StateMost Popularcontent/Fido/Support Landing/Default Suppport LandingSupportLanding_Spotlights[0]Main Content SlotTrending Support Topicstrue/content/Shared/Spotlights/Support Landing/DefaultMainContent20contentslotContentSlot.jspSee AllspotlightSpotlight Recordsspotlight-recordscontent/Shared/Spotlights/Support Landing/Default/Static Records - EN/_/R-%2Fconsumer%2Fcontent%2Fcovid19-faqs_EN/pages/support/Fido0COVIDprepaidregular1566932063732COVID-19 FAQs | Fido<h2>Delayed response to mailed inquiries</h2><p>&nbsp;</p><p><strong>I sent an inquiry to Fido by mail. What happens to my letter?</strong></p><p>The health and safety of our customers, employees and communities is our top priority. Due to COVID-19, many of our employees are currently working remotely with no access to our mailrooms. This means there will be a delay in our response to <strong>any letter sent to us after March 22, 2020</strong>.</p><p>If you sent us a letter recently or are thinking of writing to us, please contact us through:</p><ul><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">Chat</a></li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Phone</a></li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> </li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a></li><li><a href="http://www.fido.ca/community">Fido Community page</a></li><li>Other ways: <a href="https://www.fido.ca/contactus">Fido.ca/contactus</a></li></ul><p>&nbsp;</p><p><strong>Can I expect a response to my letter? When can I start sending mail again?</strong></p><p>Unfortunately, we&rsquo;re unable to guarantee a response time given the current situation. We encourage you to use our <a href="https://www.fido.ca/consumer/myaccount-selfserve-transactions">free online services</a> if you&rsquo;d like to make a payment or make changes to your account more conveniently.&nbsp;</p><p>For quicker response to any of your questions, please contact us through <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">chat</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">phone</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> or <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a>, or by visiting <a href="https://www.fido.ca/contactus">fido.ca/contactus</a>. There&rsquo;s also our community page, <a href="http://www.fido.ca/community">fido.ca/community</a>, where you can get support from our helpful Fido community 24/7.</p><p>&nbsp;</p><p><strong>I received a message about downloading a COVID Alert app. Is this spam?</strong></p><p>No. The message is legitimate and sent on behalf of the Government of Canada.</p><p>&nbsp;</p><p><strong>I received a message about a COVID Alert app, encouraging me to download it. Can I get some more information about it?</strong></p><p>The message was sent on behalf of the Government of Canada. For more information please contact 1-833-784-4397 or refer to the following <a href="https://pm.gc.ca/en/news/news-releases">government website</a> for the News Release titled &ldquo;New mobile app to help notify Canadians of potential COVID-19 exposure now available&rdquo;</p><p>&nbsp;</p><p>&nbsp;</p><h2>Mobile/Wireless services</h2><p>&nbsp;</p><p><strong>Are any changes being made to the Device Return and Exchange Program?</strong></p><p>Yes. We&rsquo;re making the following changes to better serve our customers:</p><ul><li>DOA (Dead On Arrival) devices can be replaced with the help of <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Technical Support</a>. </li></ul><p style="font-weight: bold;">&nbsp;</p><p style="font-weight: bold;"><strong>Why have I received a message from Fido on behalf of the Government of Canada?</strong></p><p>You are currently travelling abroad and the Government of Canada has asked that we send you this message on its behalf in light of the current public health situation:</p><p><em>Fido Msg: This is a message to Canadians traveling abroad from the Government of Canada.</em></p><p><em> </em></p><p><em>Registering online will help the Government contact you: bit.ly/3b8SM5A<br />For emergency assistance, email sos@international.gc.ca or call +1 613 996 8885<br />You can also contact a Canadian embassy or consulate: bit.ly/2TXpVvo<br />You can find travel advisories here: bit.ly/2x62Uxz</em></p><p style="font-weight: bold;">&nbsp;</p><p style="font-weight: bold;"><strong>Where can I get more information about the Government&rsquo;s recommendations for Canadians currently travelling abroad? </strong></p><p>Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada&rsquo;s website directly at Canada.ca.</p><p style="font-weight: bold;">&nbsp;</p><p style="font-weight: bold;"><strong>What can I do if I am having network connection issues?</strong></p><p style="font-weight: bold;">&nbsp;</p><p>Unfortunately, network issues do happen from time to time and your service may be affected.</p><p>To find out if there&rsquo;s a service outage in your area, please visit the <a href="https://www.fido.ca/support/outage">Network Help &amp; Outages</a> page.</p><p style="font-weight: bold;">&nbsp;</p><h2 style="font-weight: bold;">Home Internet services</h2><p style="font-weight: bold;">&nbsp;</p><p><strong>I&rsquo;m on a limited home internet plan with a data usage cap. How do I check my internet usage to make sure I don&rsquo;t go over my data limit?</strong></p><p>The temporary lift on data usage caps (March 13-June 30, 2020) has ended and you can now visit <a href="https://www.fido.ca/myaccount">fido.ca/myaccount</a> to check internet usage for your account anytime. You can find more details <a href="https://www.fido.ca/consumer/content/internet-view-usage">here.</a></p><p>We&rsquo;ve also got helpful tips on<a href="https://www.fido.ca/consumer/content/internet-data-notifications"> data usage notifications</a> and <a href="https://www.fido.ca/consumer/content/internet-manage-usage">managing internet usage</a> . For internet packages with unlimited usage, please visit <a href="https://www.fido.ca/homeinternet">fido.ca/homeinternet</a>.</p><p style="font-weight: bold;">&nbsp;</p><h2 style="font-weight: bold;">Stores/Locations</h2><p style="font-weight: bold;">&nbsp;</p><p><strong>Are Fido stores and locations open?</strong></p><p>Our Fido stores remain open to serve you for essential services, with enhanced safety measures in place.</p><p>The health and safety of our customers and team members continues to be our top priority. We&rsquo;re closely monitoring the unique situations in each province and city and following guidance from your provincial governments to ensure we can safely provide essential services to Canadians when and where they need it.</p><p><a href="https://www.fido.ca/consumer/storelocator">See our Store Locator</a> for more information.</p><p style="font-weight: bold;"><strong>What measures are being taken inside Fido stores to keep customers safe?</strong></p><p>Here are some of the measures in place to keep you safe:</p><ul><li>Increased cleaning of common areas</li><li>Frequent, thorough handwashing</li><li>Frequent wiping of all surfaces</li><li>Practising physical distancing &ndash; limited number of customers allowed in-store at a time</li><li>Temporarily cashless &ndash; only credit and debit cards accepted</li></ul><p>When visiting a Fido store, please follow your local and provincial government guidelines on wearing face coverings or masks and other Personal Protective Equipment. You can also contact your local Fido store for our most up-to-date information on in-store safety procedures.</p><p style="font-weight: bold;">&nbsp;</p><h2 style="font-weight: bold;"><a style="color:black" href="#prepaid">Prepaid</a></h2><p style="font-weight: bold;">&nbsp;</p><p style="font-weight: bold;"><strong>I am a Fido prepaid customer. Where can I go to top up my account? </strong></p><p>Customers can top-up through <a href="https://www.fido.ca/myaccount">Fido My Account online</a> online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Fido voucher, including:</p><p><strong>Grocery stores</strong></p><p>Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis<br /><br /><strong>Drug stores</strong></p><p>Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, Pharmachoice, Familiprix, Brunet<br /><br /><strong>Gas Stations</strong></p><p>Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil<br /><br /><strong>Convenience stores and Others </strong></p><p>Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, D&eacute;panneur 7 Jours, Zesty Market, Canada Post, Boni-Soir</p><p>&nbsp;</p>2020-03-16 11:19:26 EDTcoronafaqsCOVIDPrimaryTeamsite_Spark10SupportCOVID-19 FAQs | FidoEN/consumer/content/covid19-faqs_ENTeamsiteArticlesCOVID-19COVID-19 FAQs | FidofaqsSupportcoronacoronavirusCOVIDCOVID-19Virus2021-05-02 13:19:47 EDTCOVID-19 FAQs | FidoBilling & Account ManagementSupportFidocoronavirus<h2>Delayed response to mailed inquiries</h2><p> </p><p><strong>I sent an inquiry to Fido by mail. What happens to my letter?</strong></p><p>The health and safety of our customers, employees and communities is our top priority. Due to COVID-19, many of our employees are currently working remotely with no access to our mailrooms. This means there will be a delay in our response to <strong>any letter sent to us after March 22, 2020</strong>.</p><p>If you sent us a letter recently or are thinking of writing to us, please contact us through:</p><ul><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">Chat</a></li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Phone</a></li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> </li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a></li><li><a href="http://www.fido.ca/community">Fido Community page</a></li><li>Other ways: <a href="https://www.fido.ca/contactus">Fido.ca/contactus</a></li></ul><p> </p><p><strong>Can I expect a response to my letter? When can I start sending mail again?</strong></p><p>Unfortunately, we’re unable to guarantee a response time given the current situation. We encourage you to use our <a href="https://www.fido.ca/consumer/myaccount-selfserve-transactions">free online services</a> if you’d like to make a payment or make changes to your account more conveniently. </p><p>For quicker response to any of your questions, please contact us through <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">chat</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">phone</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> or <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a>, or by visiting <a href="https://www.fido.ca/contactus">fido.ca/contactus</a>. There’s also our community page, <a href="http://www.fido.ca/community">fido.ca/community</a>, where you can get support from our helpful Fido community 24/7.</p><p> </p><p><strong>I received a message about downloading a COVID Alert app. Is this spam?</strong></p><p>No. The message is legitimate and sent on behalf of the Government of Canada.</p><p> </p><p><strong>I received a message about a COVID Alert app, encouraging me to download it. Can I get some more information about it?</strong></p><p>The message was sent on behalf of the Government of Canada. For more information please contact 1-833-784-4397 or refer to the following <a href="https://pm.gc.ca/en/news/news-releases">government website</a> for the News Release titled “New mobile app to help notify Canadians of potential COVID-19 exposure now available”</p><p> </p><p> </p><h2>Mobile/Wireless services</h2><p> </p><p><strong>Are any changes being made to the Device Return and Exchange Program?</strong></p><p>Yes. We’re making the following changes to better serve our customers:</p><ul><li>DOA (Dead On Arrival) devices can be replaced with the help of <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Technical Support</a>. </li></ul><p style="font-weight: bold;"> </p><p style="font-weight: bold;"><strong>Why have I received a message from Fido on behalf of the Government of Canada?</strong></p><p>You are currently travelling abroad and the Government of Canada has asked that we send you this message on its behalf in light of the current public health situation:</p><p><em>Fido Msg: This is a message to Canadians traveling abroad from the Government of Canada.</em></p><p><em> </em></p><p><em>Registering online will help the Government contact you: bit.ly/3b8SM5A<br />For emergency assistance, email sos@international.gc.ca or call +1 613 996 8885<br />You can also contact a Canadian embassy or consulate: bit.ly/2TXpVvo<br />You can find travel advisories here: bit.ly/2x62Uxz</em></p><p style="font-weight: bold;"> </p><p style="font-weight: bold;"><strong>Where can I get more information about the Government’s recommendations for Canadians currently travelling abroad? </strong></p><p>Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada’s website directly at Canada.ca.</p><p style="font-weight: bold;"> </p><p style="font-weight: bold;"><strong>What can I do if I am having network connection issues?</strong></p><p style="font-weight: bold;"> </p><p>Unfortunately, network issues do happen from time to time and your service may be affected.</p><p>To find out if there’s a service outage in your area, please visit the <a href="https://www.fido.ca/support/outage">Network Help & Outages</a> page.</p><p style="font-weight: bold;"> </p><h2 style="font-weight: bold;">Home Internet services</h2><p style="font-weight: bold;"> </p><p><strong>I’m on a limited home internet plan with a data usage cap. How do I check my internet usage to make sure I don’t go over my data limit?</strong></p><p>The temporary lift on data usage caps (March 13-June 30, 2020) has ended and you can now visit <a href="https://www.fido.ca/myaccount">fido.ca/myaccount</a> to check internet usage for your account anytime. You can find more details <a href="https://www.fido.ca/consumer/content/internet-view-usage">here.</a></p><p>We’ve also got helpful tips on<a href="https://www.fido.ca/consumer/content/internet-data-notifications"> data usage notifications</a> and <a href="https://www.fido.ca/consumer/content/internet-manage-usage">managing internet usage</a> . For internet packages with unlimited usage, please visit <a href="https://www.fido.ca/homeinternet">fido.ca/homeinternet</a>.</p><p style="font-weight: bold;"> </p><h2 style="font-weight: bold;">Stores/Locations</h2><p style="font-weight: bold;"> </p><p><strong>Are Fido stores and locations open?</strong></p><p>Our Fido stores remain open to serve you for essential services, with enhanced safety measures in place.</p><p>The health and safety of our customers and team members continues to be our top priority. We’re closely monitoring the unique situations in each province and city and following guidance from your provincial governments to ensure we can safely provide essential services to Canadians when and where they need it.</p><p><a href="https://www.fido.ca/consumer/storelocator">See our Store Locator</a> for more information.</p><p style="font-weight: bold;"><strong>What measures are being taken inside Fido stores to keep customers safe?</strong></p><p>Here are some of the measures in place to keep you safe:</p><ul><li>Increased cleaning of common areas</li><li>Frequent, thorough handwashing</li><li>Frequent wiping of all surfaces</li><li>Practising physical distancing – limited number of customers allowed in-store at a time</li><li>Temporarily cashless – only credit and debit cards accepted</li></ul><p>When visiting a Fido store, please follow your local and provincial government guidelines on wearing face coverings or masks and other Personal Protective Equipment. You can also contact your local Fido store for our most up-to-date information on in-store safety procedures.</p><p style="font-weight: bold;"> </p><h2 style="font-weight: bold;"><a style="color:black" href="#prepaid">Prepaid</a></h2><p style="font-weight: bold;"> </p><p style="font-weight: bold;"><strong>I am a Fido prepaid customer. Where can I go to top up my account? </strong></p><p>Customers can top-up through <a href="https://www.fido.ca/myaccount">Fido My Account online</a> online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Fido voucher, including:</p><p><strong>Grocery stores</strong></p><p>Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis<br /><br /><strong>Drug stores</strong></p><p>Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, Pharmachoice, Familiprix, Brunet<br /><br /><strong>Gas Stations</strong></p><p>Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil<br /><br /><strong>Convenience stores and Others </strong></p><p>Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, Dépanneur 7 Jours, Zesty Market, Canada Post, Boni-Soir</p><p> </p>coronacoronavirusCOVIDCOVID-19VirusHere’s everything you need to know about COVID-19ABBCMBNBNLNSNTNUONPEQCSKYTCOVID-19 FAQs | FidoSupport/consumer/content/covid19-faqsSupportBilling & Account Managementcustomerb_Supportprepaidregular/consumer/content/covid19-faqs_ENBilling & Account ManagementCOVIDSupportCOVIDCOVID-19Viruscoronacoronaviruscustomer_careCOVID-19 FAQs | FidocoronacoronavirusCOVIDCOVID-19VirusprepaidregularVirus/consumer/content/covid19-faqs_EN/_/R-%2Fconsumer%2Fcontent%2Fconfigure-unlocked-device-guide_EN/pages/support/Fido0regular776<p>If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;.</p><div class="gray-bg"><h3>Things to Know</h3><ul style="font-size: 1.6rem;"><li>Your device must support at least one of our network frequencies to be compatible with the Fido network.</li><li>At this time, Fido does not offer access to a 5G network. However, 5G-ready devices are compatible with Fido&rsquo;s existing mobile network.</li><li>Our network availability varies by frequency. Devices that support more frequencies, both within a network technology and across different network generations, will have access to more wireless coverage.</li><li>Also, keep in mind that some services (such as Wi-Fi Calling and VoLTE) might not be compatible with all devices purchased elsewhere even if they have the right frequencies to connect to our network.</li><li>Our network supports the following frequencies:</li></ul><br /> <table border="1" width="50%"><colgroup> <col style="width: 25%;" span="1"></col> <col style="width: 30%;" span="1"></col> <col style="width: 20%;" span="1"></col> </colgroup> <thead> <tr><th style="padding-right: 10px; padding-left: 10px;"><strong>Network technology</strong></th> <th style="padding-right: 10px; padding-left: 10px;"><strong>Frequency</strong></th> <th style="padding-right: 10px; padding-left: 10px;"><strong>Bands</strong></th></tr></thead> <tbody><tr><td style="padding-right: 10px; padding-left: 10px;">2G (GSM/EDGE)</td><td style="padding-right: 10px; padding-left: 10px;">850</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">3G (UMTS/HSPA)</td><td style="padding-right: 10px; padding-left: 10px;">850</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">4G LTE</td><td style="padding-right: 10px; padding-left: 10px;">700 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B12</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">&nbsp;</td><td style="padding-right: 10px; padding-left: 10px;">850 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">&nbsp;</td><td style="padding-right: 10px; padding-left: 10px;">1900 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B2, B25</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">&nbsp;</td><td style="padding-right: 10px; padding-left: 10px;">1700/2100 MHz (AWS)</td><td style="padding-right: 10px; padding-left: 10px;">B4, B66</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">&nbsp;</td><td style="padding-right: 10px; padding-left: 10px;">2600 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B7</td></tr></tbody></table></div>How to configure an unlocked device | Fido Support2017-08-24 18:33:04 EDThow_tosroaming_travelPrimary10Teamsite_SparkSupportHow to configure an unlocked device | Fido SupportEN/consumer/content/configure-unlocked-device-guide_ENTeamsiteArticlesHow to configure an unlocked device | Fido Supportroaming_travelhow_tosSupport2021-06-11 12:45:17 EDTHow to configure an unlocked device | Fido SupportMobileSupportFido<p>If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is “unlocked”.</p><div class="gray-bg"><h3>Things to Know</h3><ul style="font-size: 1.6rem;"><li>Your device must support at least one of our network frequencies to be compatible with the Fido network.</li><li>At this time, Fido does not offer access to a 5G network. However, 5G-ready devices are compatible with Fido’s existing mobile network.</li><li>Our network availability varies by frequency. Devices that support more frequencies, both within a network technology and across different network generations, will have access to more wireless coverage.</li><li>Also, keep in mind that some services (such as Wi-Fi Calling and VoLTE) might not be compatible with all devices purchased elsewhere even if they have the right frequencies to connect to our network.</li><li>Our network supports the following frequencies:</li></ul><br /> <table border="1" width="50%"><colgroup> <col style="width: 25%;" span="1"></col> <col style="width: 30%;" span="1"></col> <col style="width: 20%;" span="1"></col> </colgroup> <thead> <tr><th style="padding-right: 10px; padding-left: 10px;"><strong>Network technology</strong></th> <th style="padding-right: 10px; padding-left: 10px;"><strong>Frequency</strong></th> <th style="padding-right: 10px; padding-left: 10px;"><strong>Bands</strong></th></tr></thead> <tbody><tr><td style="padding-right: 10px; padding-left: 10px;">2G (GSM/EDGE)</td><td style="padding-right: 10px; padding-left: 10px;">850</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">3G (UMTS/HSPA)</td><td style="padding-right: 10px; padding-left: 10px;">850</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">4G LTE</td><td style="padding-right: 10px; padding-left: 10px;">700 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B12</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;"> </td><td style="padding-right: 10px; padding-left: 10px;">850 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;"> </td><td style="padding-right: 10px; padding-left: 10px;">1900 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B2, B25</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;"> </td><td style="padding-right: 10px; padding-left: 10px;">1700/2100 MHz (AWS)</td><td style="padding-right: 10px; padding-left: 10px;">B4, B66</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;"> </td><td style="padding-right: 10px; padding-left: 10px;">2600 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B7</td></tr></tbody></table></div>roaming_travelIf you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is “unlocked”.ABBCMBNBNLNSNTNUONPEQCSKYTHow to configure an unlocked device | Fido SupportSupport/consumer/content/configure-unlocked-device-guideSupportMobileconsumerb_Support/consumer/content/configure-unlocked-device-guide_ENregularMobileroaming_travelSupportHow to configure an unlocked device | Fido Support/consumer/content/configure-unlocked-device-guide_ENregular/_/R-%2Fconsumer%2Fcontent%2Fchange-provider-text_EN/pages/support/Fido0regular1581118218376<h1><span style="font-size: 16px !important; font-weight: normal !important;">When you request to port out your phone number to another carrier, you&rsquo;ll get a text from us.</span></h1><p>As of November 3<sup>rd</sup>, 2020, you will need to authorize your number transfer before it can be completed. Here&rsquo;s what else you need to know.</p><div class="faq-container"><div class="faq-question"><h3>Did the text I received about transferring my number come from Fido?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>If you recently requested to transfer your phone number to another provider, Fido will send you a text message to verify and complete your request.</p><p>The phone number assigned as the account holder will also receive a text to inform them of the request to transfer a phone number on their account.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What is the text message Fido will send me?&nbsp;</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer2" class="collapse"><div class="faq-answer"><p><strong>If we received a request to transfer your number, you will receive:</strong></p><p><em>Hi, it&rsquo;s Fido! We received a request to transfer your mobile number to another service provider. To approve this request, reply YES. To cancel it, simply reply NO. For security reasons, you only have 90 minutes to send us your reply. If you don&rsquo;t answer within this time, the transfer request will automatically be cancelled. Questions? Give us a call at 1-866-405-8694.</em></p><p><strong>If you are an account holder where we have received a request to transfer a phone number on your account, you will receive:</strong></p><p><em>Hi, it&rsquo;s Fido! We received a request to transfer a mobile number on your account to another service provider. We sent a text message directly to that number to ask them to approve or cancel the transfer &ndash; they have 90 minutes to reply. If you don&rsquo;t agree with this transfer, you can give us a call at 1-866-405-8694 to cancel the request.</em></p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I didn&rsquo;t request to transfer my Fido number. What should I do?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>If you did not request to transfer your Fido number, please reply back to the text message we&rsquo;ve sent with a &ldquo;No&rdquo; response. Please do not include any extra words, characters or punctuation.</p><p>If you do not respond to the request, it will automatically cancel after 90 minutes.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How do I complete the request to transfer my number?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>You will need to reply to the text message we&rsquo;ve sent with a &ldquo;Yes&rdquo; response.</p><p>You can only respond with a &ldquo;Yes&rdquo; or &ldquo;No&rdquo; response. Please do not include any extra words, characters or punctuation.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What happens if I don&rsquo;t respond to the text message?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>If you do not reply to the request, it will automatically cancel after 90 minutes.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I need to transfer multiple lines. Do I need to authorize each one?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>If you&rsquo;re transferring multiple wireless lines from one account, you&rsquo;ll receive one text message for each line.</p><p>You will need to respond &ldquo;Yes&rdquo; to each text message to authorize each transfer. Please do not include any extra words, characters or punctuation.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>My phone is lost, stolen or broken. How do I authorize the transfer?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>Please contact us at 1-866-405-8694 if you&rsquo;re not able to complete the authorization from your device. For any other questions or inquiries, please visit our <a href="https://www.fido.ca/contact-us">Contact Us</a> page</p></div></div></div><p>&nbsp;</p><p>&nbsp;</p><p><strong>Related links:</strong></p><ul><li><a href="https://www.fido.ca/consumer/content/bring-your-number">Bring your number to Fido </a></li></ul>Got a Text About Transferring Phone Number to Another Provider? | FidoDetailsSmartphonetransfer numberWirelessPrimary10Support/consumer/content/change-provider-text_ENWirelesstop_news866, 405, 8694, 18664058694, 1-866-405-8694port fido numberport outtransfer numbertransfer phone number2021-01-15 12:53:24 ESTFidoABBCMBNBNLNSNTNUONPEQCSKYTSupportGot a Text About Transferring Phone Number to Another Provider? | Fido/consumer/content/change-provider-textSupportcustomer/consumer/content/change-provider-text_ENregularGot a Text About Transferring Phone Number to Another Provider? | Fido/consumer/content/change-provider-text_ENregulartransfer number2020-02-07 18:39:17 ESTtop_newsport fido numberTeamsite_SparkGot a Text About Transferring Phone Number to Another Provider? | FidoENGot a Text About Transferring Phone Number to Another Provider? | Fidotransfer phone numberTeamsiteArticlesSupportGot a Text About Transferring Phone Number to Another Provider? | FidoWirelessMobileSupportDetailsSmartphoneport out<h1><span style="font-size: 16px !important; font-weight: normal !important;">When you request to port out your phone number to another carrier, you’ll get a text from us.</span></h1><p>As of November 3<sup>rd</sup>, 2020, you will need to authorize your number transfer before it can be completed. Here’s what else you need to know.</p><div class="faq-container"><div class="faq-question"><h3>Did the text I received about transferring my number come from Fido?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>If you recently requested to transfer your phone number to another provider, Fido will send you a text message to verify and complete your request.</p><p>The phone number assigned as the account holder will also receive a text to inform them of the request to transfer a phone number on their account.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What is the text message Fido will send me? </h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer2" class="collapse"><div class="faq-answer"><p><strong>If we received a request to transfer your number, you will receive:</strong></p><p><em>Hi, it’s Fido! We received a request to transfer your mobile number to another service provider. To approve this request, reply YES. To cancel it, simply reply NO. For security reasons, you only have 90 minutes to send us your reply. If you don’t answer within this time, the transfer request will automatically be cancelled. Questions? Give us a call at 1-866-405-8694.</em></p><p><strong>If you are an account holder where we have received a request to transfer a phone number on your account, you will receive:</strong></p><p><em>Hi, it’s Fido! We received a request to transfer a mobile number on your account to another service provider. We sent a text message directly to that number to ask them to approve or cancel the transfer – they have 90 minutes to reply. If you don’t agree with this transfer, you can give us a call at 1-866-405-8694 to cancel the request.</em></p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I didn’t request to transfer my Fido number. What should I do?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>If you did not request to transfer your Fido number, please reply back to the text message we’ve sent with a “No” response. Please do not include any extra words, characters or punctuation.</p><p>If you do not respond to the request, it will automatically cancel after 90 minutes.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How do I complete the request to transfer my number?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>You will need to reply to the text message we’ve sent with a “Yes” response.</p><p>You can only respond with a “Yes” or “No” response. Please do not include any extra words, characters or punctuation.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What happens if I don’t respond to the text message?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>If you do not reply to the request, it will automatically cancel after 90 minutes.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I need to transfer multiple lines. Do I need to authorize each one?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>If you’re transferring multiple wireless lines from one account, you’ll receive one text message for each line.</p><p>You will need to respond “Yes” to each text message to authorize each transfer. Please do not include any extra words, characters or punctuation.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>My phone is lost, stolen or broken. How do I authorize the transfer?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>Please contact us at 1-866-405-8694 if you’re not able to complete the authorization from your device. For any other questions or inquiries, please visit our <a href="https://www.fido.ca/contact-us">Contact Us</a> page</p></div></div></div><p> </p><p> </p><p><strong>Related links:</strong></p><ul><li><a href="https://www.fido.ca/consumer/content/bring-your-number">Bring your number to Fido </a></li></ul>Got a strange text about transferring your Fido number to another carrier? Report it at 1‑866‑405‑8694.866, 405, 8694, 18664058694, 1-866-405-8694DetailsSmartphoneport fido numberport outtransfer numbertransfer phone numberWirelessMobileb_SupportDetailsSmartphoneMobileSupporttransfer numberWireless866, 405, 8694, 18664058694, 1-866-405-8694port fido numberport outtransfer numbertransfer phone numbercustomer_care866, 405, 8694, 18664058694, 1-866-405-8694port fido numberport outtransfer numbertransfer phone number866, 405, 8694, 18664058694, 1-866-405-8694/_/R-%2Fconsumer%2Fcontent%2Fpartial-prorated-charges_EN/pages/support/Fido0regular811<p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p><div><!--<h2>To get your account balance</h2>--><h2>Partial Charges</h2><p>When you activate a service or change your mobile or internet plan before the end of your billing cycle, you&rsquo;ll see partial charges on your next bill. This means, following a service change you will see a onetime partial charge for your old services, and your new services on the next bill.</p><p>Here&rsquo;s what you need to know about partial charges on your bill:</p><ul><li>Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated.&nbsp;</li><li>&nbsp;Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.</li><li>If you make changes to your plan or subscribe to any add-ons (that recur monthly), you&rsquo;re charged for only those days that you&rsquo;ve subscribed to it.&nbsp;</li><li>Recurring monthly service charges will show up in the <strong>Monthly charges</strong> section of your bill, while partial charges for prorated services will be in the <strong>About your first bill</strong> or <strong>Changes since your last bill</strong> sections. </li></ul><p>Here are some examples of when you would see partial charges (if made before your next billing cycle date):</p><ul><li>Change your plan</li><li>Activate new service/line</li><li>Activate an add-on</li><li>Remove an add-on</li></ul><p><strong>Tip: </strong>If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes on the first day of your billing cycle.</p><!--<h2>Final Bill</h2>--><p>Your first Fido bill and your final bill will include partial charges, you can find more info <a href="https://www.fido.ca/consumer/content/monthly-bill-explained">here</a></p></div><!-- /.bloc_content --> <!-- /.support_6 -->Understanding partial charges on your bill | Help & Support | FidoPrimarypartial chargesWireless10Support/consumer/content/partial-prorated-charges_ENWirelessfaqsActivate an add-onchargesmonthy billpartial chargesprorated2021-10-01 16:43:16 EDTFidomonthlyABBCMBNBNLNSNTNUONPEQCSKYTSupportUnderstanding partial charges on your bill | Help & Support | Fido/consumer/content/partial-prorated-chargesSupportconsumer/consumer/content/partial-prorated-charges_ENregularUnderstanding partial charges on your bill | Help & Support | Fido/consumer/content/partial-prorated-charges_ENregularpartial charges2017-08-24 18:32:54 EDTfaqsActivate an add-onTeamsite_SparkUnderstanding partial charges on your bill | Help & Support | FidoENUnderstanding partial charges on your bill | Help & Support | Fidomonthy billTeamsiteArticlesSupportUnderstanding partial charges on your bill | Help & Support | FidoWirelessBilling & Account ManagementSupportprorated<p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p><div><!--<h2>To get your account balance</h2>--><h2>Partial Charges</h2><p>When you activate a service or change your mobile or internet plan before the end of your billing cycle, you’ll see partial charges on your next bill. This means, following a service change you will see a onetime partial charge for your old services, and your new services on the next bill.</p><p>Here’s what you need to know about partial charges on your bill:</p><ul><li>Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated. </li><li> Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.</li><li>If you make changes to your plan or subscribe to any add-ons (that recur monthly), you’re charged for only those days that you’ve subscribed to it. </li><li>Recurring monthly service charges will show up in the <strong>Monthly charges</strong> section of your bill, while partial charges for prorated services will be in the <strong>About your first bill</strong> or <strong>Changes since your last bill</strong> sections. </li></ul><p>Here are some examples of when you would see partial charges (if made before your next billing cycle date):</p><ul><li>Change your plan</li><li>Activate new service/line</li><li>Activate an add-on</li><li>Remove an add-on</li></ul><p><strong>Tip: </strong>If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes on the first day of your billing cycle.</p><!--<h2>Final Bill</h2>--><p>Your first Fido bill and your final bill will include partial charges, you can find more info <a href="https://www.fido.ca/consumer/content/monthly-bill-explained">here</a></p></div><!-- /.bloc_content --> <!-- /.support_6 -->When you subscribe to an add-on or change your monthly price plan before the end of your bill cycle, partial charges may apply.Activate an add-onchargesmonthlymonthy billpartial chargesproratedWirelessBilling & Account Managementb_SupportBilling & Account Managementpartial chargesSupportWirelessActivate an add-onchargesmonthy billpartial chargesproratedActivate an add-onchargesmonthy billpartial chargesproratedcharges/_/R-%2Fconsumer%2Fcontent%2Finternet-modem-install_EN/pages/support/Fido0regular511<p>You can get your new Fido modem and WiFi up and running in minutes. Whichever model you have, just follow these easy steps.</p><p><embed width="560" height="315" src="https://www.youtube.com/embed/3KSvq_Kv56o?rel=0"></embed></p><p><strong>Before you begin&hellip;</strong></p><p>Make sure you pick the best spot for your modem:</p><ul><li>Choose a central location that&rsquo;s close to where you use WiFi the most.</li><li>Keep it visible! Avoid placing it inside or behind cabinets or furniture.</li><li>Maintain space from appliances, electronics and metal, concrete, or glass.</li><li>Keep the modem upright and elevated on a shelf or table.</li></ul><p><strong>Connecting your modem:</strong></p><p>To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.</p><ol><li> Plug your modem coax cable to a coax wall socket (the connector in the wall socket looks like a circle with a dot in it). <ul><li style=" list-style-type: circle; ">If you&rsquo;re replacing your modem with a new one, you can simply disconnect the coax cable from your existing modem and connect it to the new modem (if your existing coax cable looks damaged, replace it with the new one provided).</li></ul></li><li>Plug your modem into a power outlet. Use the power cord provided.</li><li>Your modem's indicator lights will begin to turn on. The modem will be online in a few minutes, once the @ symbol located on the front of the modem stops flashing and stays solid.</li></ol><p><strong>Setting up your home WiFi network </strong></p><p>Use your smartphone, tablet or computer to get started with Fido Easy Connect.</p><ol><li>Make sure that your <a title="Go to steps for connecting to WiFi" href="https://www.fido.ca/consumer/content/internet-connect-devices">device&rsquo;s WiFi is turned on</a> (usually through a Settings or Connections option).</li><li> Connect to the <strong>EasyConnect#####</strong> network listed on the serial number sticker on the back of the modem. <ul><li style=" list-style-type: circle; ">Alternatively, you can connect your device directly to the modem using the Ethernet cable provided. </li></ul></li><li> Open a browser and try to access any website. You&rsquo;ll be prompted to test your modem&rsquo;s connection and to customize your network name and password. <br /> <strong>Tip:</strong> If you already have a home WiFi network name and password you&rsquo;re using with your devices, you can use these for your new modem as well. If you do, your devices should automatically reconnect once set-up is complete. If they don&rsquo;t, <a title="How to check your WiFi network name and password" href="https://www.fido.ca/consumer/content/internet-forgot-wifi-password">confirm the network name and password on the modem</a> match what you entered, then try forgetting the network on that device and reconnecting again. </li><li> Once set-up is complete, the modem will turn off the EasyConnect network &ndash; disconnecting your device &ndash; and enable a new network with the network name and password you entered. Simply connect your devices to that network (or let them reconnect) and browse away! <ul><li style=" list-style-type: circle; "><strong>Note:</strong> Newer Fido modems offer band steering, so you&rsquo;ll only see one network &ndash; not two separate networks &ndash; listed (you won&rsquo;t see your network&rsquo;s name duplicated with a &lsquo;5G&rsquo; label). To lean more, visit <a href="https://www.fido.ca/consumer/content/band-steering-dual-band">FAQs about band steering</a>. </li></ul></li></ol><p><strong>Optional steps</strong></p><p>&nbsp;</p><p><strong>Connecting directly to your modem</strong></p><p>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.</p><p>&nbsp;</p><p><strong>Sharing a coax outlet</strong></p><p>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.</p><p>&nbsp;</p><p><strong>Customizing your network settings manually or changing a password</strong></p><p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change the password in the future, visit <a href="https://www.fido.ca/consumer/content/internet-change-wifi">Change a WiFi network name or password.</a></p><!--<p><strong>Set up your home WiFi network</strong> (Use your smartphone, tablet or computer to get started with Fido Easy Connect):</p><p><strong>Tip</strong>: If you've already set up your devices to connect to a particular WiFi network name and password, you can apply these to your new modem.</p><ol><li>Make sure that&nbsp;your <a href="https://www.fido.ca/consumer/content/internet-connect-devices" mce_href="https://www.fido.ca/consumer/content/internet-connect-devices">device&rsquo;s WiFi is turned on&nbsp;</a>(usually through a Settings or Connections option).</li><li>Check for available WiFi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).</li><li>Open a web browser and follow the simple steps on-screen to test your modem connection and customize your home WiFi network names and password.</li></ol><p>Your device will disconnect to finalize the setup.<br /><br />Don&rsquo;t forget, you&rsquo;ll want to update any devices you have set to automatically connect to your old WiFi network names and passwords.&nbsp;</p><p><strong>Optional steps:</strong></p><p><strong>Connecting directly to your modem: </strong>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.<br /> <strong><br />Sharing a coax outlet: </strong>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.<strong><br /></strong></p><p><strong>Want to customize your settings manually or change your password?</strong></p><p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future,&nbsp;<a href="https://www.fido.ca/consumer/content/internet-change-wifi" mce_href="https://www.fido.ca/consumer/content/internet-change-wifi">check out the steps here.</a></p>-->Easy install - How to set up Fido modem and WiFi | Fido SupportDetailsWirelessGatewayFido modemHitronModemPrimary10Support/consumer/content/internet-modem-install_ENHitronModemhow_tosFido modemself installself installationwifiWiFi2021-09-08 10:12:42 EDTFidoABBCMBNBNLNSNTNUONPEQCSKYTEasy install - How to set up Fido modem and WiFi | Fido SupportSupport/consumer/content/internet-modem-installSupportcustomer/consumer/content/internet-modem-install_ENregularInstallationAndSetUpEasy install - How to set up Fido modem and WiFi | Fido SupportLifeCycleStage/consumer/content/internet-modem-install_ENregularFido modem2017-08-24 18:32:57 EDThow_toswifiTeamsite_SparkEasy install - How to set up Fido modem and WiFi | Fido SupportENEasy install - How to set up Fido modem and WiFi | Fido SupportWiFiTeamsiteArticlesSupportEasy install - How to set up Fido modem and WiFi | Fido SupportModemInternetSupportDetailsWirelessGatewayself installation<p>You can get your new Fido modem and WiFi up and running in minutes. Whichever model you have, just follow these easy steps.</p><p><embed width="560" height="315" src="https://www.youtube.com/embed/3KSvq_Kv56o?rel=0"></embed></p><p><strong>Before you begin…</strong></p><p>Make sure you pick the best spot for your modem:</p><ul><li>Choose a central location that’s close to where you use WiFi the most.</li><li>Keep it visible! Avoid placing it inside or behind cabinets or furniture.</li><li>Maintain space from appliances, electronics and metal, concrete, or glass.</li><li>Keep the modem upright and elevated on a shelf or table.</li></ul><p><strong>Connecting your modem:</strong></p><p>To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.</p><ol><li> Plug your modem coax cable to a coax wall socket (the connector in the wall socket looks like a circle with a dot in it). <ul><li style=" list-style-type: circle; ">If you’re replacing your modem with a new one, you can simply disconnect the coax cable from your existing modem and connect it to the new modem (if your existing coax cable looks damaged, replace it with the new one provided).</li></ul></li><li>Plug your modem into a power outlet. Use the power cord provided.</li><li>Your modem's indicator lights will begin to turn on. The modem will be online in a few minutes, once the @ symbol located on the front of the modem stops flashing and stays solid.</li></ol><p><strong>Setting up your home WiFi network </strong></p><p>Use your smartphone, tablet or computer to get started with Fido Easy Connect.</p><ol><li>Make sure that your <a title="Go to steps for connecting to WiFi" href="https://www.fido.ca/consumer/content/internet-connect-devices">device’s WiFi is turned on</a> (usually through a Settings or Connections option).</li><li> Connect to the <strong>EasyConnect#####</strong> network listed on the serial number sticker on the back of the modem. <ul><li style=" list-style-type: circle; ">Alternatively, you can connect your device directly to the modem using the Ethernet cable provided. </li></ul></li><li> Open a browser and try to access any website. You’ll be prompted to test your modem’s connection and to customize your network name and password. <br /> <strong>Tip:</strong> If you already have a home WiFi network name and password you’re using with your devices, you can use these for your new modem as well. If you do, your devices should automatically reconnect once set-up is complete. If they don’t, <a title="How to check your WiFi network name and password" href="https://www.fido.ca/consumer/content/internet-forgot-wifi-password">confirm the network name and password on the modem</a> match what you entered, then try forgetting the network on that device and reconnecting again. </li><li> Once set-up is complete, the modem will turn off the EasyConnect network – disconnecting your device – and enable a new network with the network name and password you entered. Simply connect your devices to that network (or let them reconnect) and browse away! <ul><li style=" list-style-type: circle; "><strong>Note:</strong> Newer Fido modems offer band steering, so you’ll only see one network – not two separate networks – listed (you won’t see your network’s name duplicated with a ‘5G’ label). To lean more, visit <a href="https://www.fido.ca/consumer/content/band-steering-dual-band">FAQs about band steering</a>. </li></ul></li></ol><p><strong>Optional steps</strong></p><p> </p><p><strong>Connecting directly to your modem</strong></p><p>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.</p><p> </p><p><strong>Sharing a coax outlet</strong></p><p>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.</p><p> </p><p><strong>Customizing your network settings manually or changing a password</strong></p><p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change the password in the future, visit <a href="https://www.fido.ca/consumer/content/internet-change-wifi">Change a WiFi network name or password.</a></p><!--<p><strong>Set up your home WiFi network</strong> (Use your smartphone, tablet or computer to get started with Fido Easy Connect):</p><p><strong>Tip</strong>: If you've already set up your devices to connect to a particular WiFi network name and password, you can apply these to your new modem.</p><ol><li>Make sure that your <a href="https://www.fido.ca/consumer/content/internet-connect-devices" mce_href="https://www.fido.ca/consumer/content/internet-connect-devices">device’s WiFi is turned on </a>(usually through a Settings or Connections option).</li><li>Check for available WiFi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).</li><li>Open a web browser and follow the simple steps on-screen to test your modem connection and customize your home WiFi network names and password.</li></ol><p>Your device will disconnect to finalize the setup.<br /><br />Don’t forget, you’ll want to update any devices you have set to automatically connect to your old WiFi network names and passwords. </p><p><strong>Optional steps:</strong></p><p><strong>Connecting directly to your modem: </strong>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.<br /> <strong><br />Sharing a coax outlet: </strong>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.<strong><br /></strong></p><p><strong>Want to customize your settings manually or change your password?</strong></p><p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future, <a href="https://www.fido.ca/consumer/content/internet-change-wifi" mce_href="https://www.fido.ca/consumer/content/internet-change-wifi">check out the steps here.</a></p>-->This installation guide outlines the easy steps to set up your internet modem and home WiFi.DetailsWirelessGatewayFido modemHitronModemself installself installationwifiWiFiCGN3AMFInternetb_SupportCGN3AMFDetailsWirelessGatewayFido modemHitronInternetModemSupportFido modemWiFiself installself installationwificustomer_careFido modemself installself installationwifiWiFiCGN3AMFself installcontent/Fido/Support Landing/Default Suppport LandingSupportLanding_Footer[0]Main Content Slottrue/content/Shared/Footer/Support LandingMainContent2contentslotContentSlot.jspcontent/Shared/Footer/Support Landing/TV/Contact UsFooterhttps://www.rogers.com/web/content/contactusContact Usmediabannertruecontent/Shared/Footer/Support Landing/TV/MovingFooterhttps://www.rogers.com/web/content/contactusMovingmediabannertruepage2Language_DN16392201456881639220145701333/Language_D/EN/support7CC7C16CC3CBF16CC10C798AD030A2EA1/pages?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/pages/pages/support/Fido
sendEmailArticlefido/contentonfalsefalsecomponent.support.content.article.[Cookie] = [dtCookie==3=srv=14=sn=91199D1082CE5ED1A51BA3C848FA1FB1=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [User-Agent] = [Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.115 Safari/537.36] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/postpaid-call-display] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [774230817] [True-Client-IP] = [8.215.3.23] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=105,country_code=ID,region_code=JK,city=JAKARTA,lat=-6.20,long=106.85,timezone=GMT+7,continent=AS,throughput=vhigh,bw=5000,asnum=45102,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1073499953;496619732;7;-1151093806;414;5137;2h01;3h3ffc4f31;4h1d99d0d4] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [8.215.3.23, 184.28.100.194] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-DataStream-Session-Id] = [13e25a19-61b483b0-fb4193] [X-Forwarded-For] = [8.215.3.23, 184.28.100.194] [X-dynaTrace-RequestState] = [agentId=0x3ffc4f31&pathDepth=1] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] contentpostpaid-call-displayon=3=srv=14=sn=91199D1082CE5ED1A51BA3C848FA1FB1=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1/default/main/internet/fido/WORKAREA/commonen_USj6ho4rlz2017-08-24 18:33:07truesite/supportj6ho4rlztemplatedata/site/support/data/mobile/postpaid-call-display16300156002021-08-27 15:41:50/default/main/internet/fido/STAGING/default/main/internet/fidopostpaid-call-display16300157266352021-08-27 15:41:50/default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/postpaid-call-displaytemplatedata/site/support/data/mobile/postpaid-call-display1truepostpaid-call-displayab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yten, frMobileAddOnsregularhow_tosmanage_your_callsmonthly817Call & Name Display | Fido SupportThis feature lets you see an incoming caller's phone number and name on your phone's display, even if he or she is not in your address book. Call & Name Display<p><img class="visible-xs" src="https://www.fido.ca/cms/fido/page-specific/myaccount-selfserve-transactions/svg/EN%20Fido%20Self%20Serve%20Badge%20Slim.svg" alt="" /></p> <div class="rui-support-resulttypes support-tabs"> <ul> <li> <a href="/consumer/content/prepaid-call-display?setLanguage=en"><span>Prepaid mobile service </span></a> </li> <li class="active"> <a href="javascript:void(0)"><span>Monthly mobile plan</span></a> </li> </ul> </div> <p> </p> <!-- <p><mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script></p> --> <div id="support_6"><!-- <h1>Add-ons</h1> --> <!-- <h2>Monthly services</h2> --> <div class="bloc_content"> <div> <p style="display:inline-block"><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/liDcsxWu2dw?rel=0"></embed><br /></span></p> <img class="hidden-xs" style="display:inline-block;float:right;vertical-align: top" src="https://www.fido.ca/cms/fido/page-specific/myaccount-selfserve-transactions/svg/EN%20Fido%20Self%20Serve%20Badge.svg" alt="" /></div> <br /> <strong><br />SELF-SERVE ONLY:</strong> This transaction or service can only be completed online; it’s not accessible over the phone or through live chat. <p> </p> <p>This feature lets you see an incoming caller's phone number and name on your phone's display, even if he or she is not in your address book. <a href="/web/content/manageyourcalls/calldisplay&lang=en">How much does it cost?</a></p> <div class="gray-bg"><!-- grey box--> <h3>Things to Know</h3> <ul> <li>A maximum of 15 characters can be displayed.</li> <li>Incoming calls from an international number might show as "unknown number".</li> <li>Blocked calls will appear as "Private Name/Private Number" or "Anonymous".</li> <li>The Name Display feature (only available on Monthly service) shows the name you provided Fido when you activated your account to the person you are calling.</li> <li>Name won't show on a call that’s being forwarded.</li> <li>Text messages always display the number even if the display is blocked.</li> <li>If your phone is not compatible with Name Display, only the phone number will appear. </li> <li>Want to change your call display name? This can only be completed online as a self-serve transaction through My Account. Just follow the easy steps below.</li> </ul> </div> <!-- /.grey box --> <h3>How to use Call Display with Name Display</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Using Call Display & Name Display</h3> <span class="action"> <em class="rui-icon-plus" title="View more details about changing your call display name\"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li><strong>Receive a call:</strong> You’ll see the caller’s name and number on your phone display.</li> <li><strong>Make a call:</strong> The person you’re calling will see your number and name in their phone display (if they have the same feature).</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Block or unblock your number and name from being displayed</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <h4>To block:</h4> <ul> <li><strong>Temporary:</strong> Type <strong>#31#</strong>, free of charge, before each phone call.</li> </ul> <ul> <li><strong>Permanent:</strong> Consult your phone’s User Guide for the steps to follow.</li> </ul> <h4>To unblock:</h4> <ul> <li><strong>Temporary:</strong> If name and number display is permanently blocked via your phone's menus, you can unblock it by dialing <strong>*31#</strong> before placing a call.</li> </ul> <ul> <li><strong>Permanent:</strong> Consult your phone’s User Guide for the steps to follow.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Using your Call and Name Display while traveling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <h4>In Canada on the Fido network:</h4> <ul> <li>You can use the Call Display anywhere on <a href="/web/page/portal/Fido/CoverageSupport">the Fido network</a>.</li> </ul> <h4>While in the U.S. or Internationally:</h4> <ul> <li>This service is generally available where there is a network supporting it. See our <a href="/web/content/coverageroaming">U.S.</a> or <a href="/web/content/coverageroaming">International</a> coverage maps.</li> <li>The information may not always be shown or it may be shown in the international dialing format (+1 and 1 digit number).</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Changing your call display name</h3> <span class="action"> <em class="rui-icon-plus" title="View more details about changing your call display name\"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Changing your call display name for outgoing calls is easy, and can only be done online through Fido My Account. Just follow these simple steps:</p> <ol> <li>Login to your Fido My Account online.</li> <li>Click <strong>View Usage & Manage</strong> behind the number you want to change call display name</li> <li>Scroll to the <strong>Quick Actions</strong> at the bottom of the page and click <strong>Change call display name</strong>.</li> <li>Type in the new name you’d like to be displayed for your outgoing calls.</li> <li>Click <strong>Update</strong>, then click <strong>Done</strong>.</li> </ol> <p>That’s it! You’ll see your new call display name within 24 hours.</p> </div> </div> </div> <!-- faq 3 end --> <h3>Troubleshooting</h3> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>When I place a call my outgoing display name is spelled wrong</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <ul> <li>A maximum of 15 characters can be displayed.</li> <li>Names with accents are not always displayed.</li> <li>If you called us to change your name, it may take up to 48 hours before it is changed.</li> </ul> <p>If you notice a spelling error in your name, <a href="/web/page/portal/Fido/GCT_ContactUs">contact us</a></p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>My call display doesn't display the caller's phone number</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <ul> <li>Not all plans have Call Display included. Consult <a href="/web/page/portal/Fido/Ecare_Standalone">My Account</a> to verify.</li> <li>Name display is not always available when roaming outside of the Fido network.</li> </ul> <p>If you see the following, it means the person calling has blocked their number or the telephone system used by the called did not send the information to show the number:</p> <ul> <li>Unknown Number</li> <li>Private Number</li> <li>Confidential Number</li> <li>Withheld Number</li> <li>Call</li> </ul> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Although the name is stored in the phone book, only the number is displayed</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <ul> <li>Verify if the number is stored twice with two different names in your phone's phone book. When this occurs, the phone may not know what name to display. If this is not the case contact the phone manufacturer.</li> <li>When storing a number in your phone book ensure you always enter the country code with area code.</li> </ul> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>I’m unable to reach the number that was left on my call display</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <ul> <li>Some numbers cannot receive incoming calls (for example a payphone).</li> </ul> </div> </div> </div> <!-- faq 7 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 -->Call Displayname display#31#nameblockedL'afficheur avec l'afficheur de nom | Soutien FidoCette option vous permet de voir le numéro de téléphone et le nom des personnes qui vous appellent à l'écran de votre téléphone, même s'ils ne sont pas enregistrés dans votre carnet d'adresses. L'Afficheur avec l'Afficheur de nom<p><img class="visible-xs" src="https://www.fido.ca/cms/fido/page-specific/myaccount-selfserve-transactions/svg/FR%20Fido%20Self%20Serve%20Badge%20Slim.svg" alt="" /></p> <div class="rui-support-resulttypes support-tabs"> <ul> <li> <a href="/consumer/content/prepaid-call-display?setLanguage=fr"><span>Service prépayé pour mobiles</span></a> </li> <li class="active"> <a href="javascript:void(0)"><span>Forfait mensuel pour mobiles</span></a> </li> </ul> </div> <p> </p> <!-- <p><mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script></p> --> <div id="support_6"><!-- <h1>Options</h1> --> <!-- <h2>Services mensuels</h2> --> <div class="bloc_content"><!-- <h2>L'Afficheur avec l'Afficheur de nom</h2> --> <div> <p style="display:inline-block"><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/qVpo0B70_qQ?rel=0"></embed><br /></span></p> <img class="hidden-xs" style="display:inline-block;float:right;vertical-align: top" src="https://www.fido.ca/cms/fido/page-specific/myaccount-selfserve-transactions/svg/FR%20Fido%20Self%20Serve%20Badge.svg" alt="" /></div> </div> <br /> <p><strong>LIBRE-SERVICE SEULEMENT :</strong>cette transaction ou ce service peut être effectué en ligne seulement; ceci ne peut pas se faire par téléphone ni par Clavardage en direct.</p> <p>Cette option vous permet de voir le numéro de téléphone et le nom des personnes qui vous appellent à l’écran de votre téléphone, même s’ils ne sont pas enregistrés dans votre carnet d’adresses. <a href="/web/content/manageyourcalls/calldisplay&lang=fr">Combien ça coûte?</a></p> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>Un maximun de 15 caractères s’affichera.</li> <li>La mention « Numéro inconnu » peut être affichée pour les appels entrants provenant d'un numéro international. </li> <li>La mention « Nom confidentiel/Numéro confidentiel » ou « Anonyme » apparaîtra pour les numéros bloqués. </li> <li>Lorsque vous faites un appel, la fonction Afficheur de nom (seulement offerte avec le service mensuel) montre le nom que vous avez indiqué à Fido lors de l’activation de votre compte.</li> <li>Le nom n’apparaîtra pas s’il s’agit d’un appel transféré.</li> <li>Lorsque vous envoyez un texto, le numéro est toujours indiqué même si l’affichage est bloqué.</li> <li>Si votre appareil ne prend pas en charge l’Afficheur de nom, seul le numéro de téléphone apparaîtra. </li> <li>Vous voulez changer votre nom d’affichage des appels? Vous pouvez uniquement le faire en ligne et en libre-service dans Mon Compte. Il suffit de suivre les étapes simples ci-dessous.</li> </ul> </div> <!-- /.grey box --> <h3>Comment utiliser l’afficheur et l’afficheur du nom</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation de l'Afficheur et de l'Afficheur de nom</h3> <span class="action"> <em class="rui-icon-plus" title="Voir plus de détails sur le changement de votre nom d’affichage des appels"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li><strong>Lorsque vous recevez un appel:</strong> le nom et le numéro de la personne qui vous appelle apparaissent à l’écran de votre téléphone. </li> <li><strong>Lorsque vous faites un appel:</strong> la personne que vous appelez verra votre numéro et votre nom à son écran (si elle est abonnée à cette option).</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Pour bloquer vos nom et numéro</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <h4>Pour bloquer vos informations :</h4> <ul> <li><strong>Temporairement :</strong> Composez sans frais <strong>#31#</strong> avant chaque appel.</li> </ul> <ul> <li><strong>En permanence:</strong> Consultez le Guide de l'utilisateur de votre appareil pour connaître les étapes à suivre.</li> </ul> <h4>Pour débloquer vos informations :</h4> <ul> <li><strong>Temporairement :</strong> Si l’affichage de vos nom et numéro de téléphone est bloqué en permanence en raison des réglages de votre téléphone, vous pouvez le débloquer en composant <strong>*31#</strong> avant chaque appel.</li> </ul> <ul> <li><strong>En permanence:</strong>Consultez le Guide de l' de votre appareil pour connaître les étapes à suivre.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation de l’Afficheur et l’Afficheur de nom lors de vos déplacements</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Vous pouvez utiliser l’Afficheur partout sur le <a href="/web/page/portal/Fido/CoverageSupport">réseau Fido</a>.</li> </ul> <h4>En itinérance aux États-Unis ou ailleurs dans le monde:</h4> <ul> <li>Le service est généralement disponible partout où un réseau le prend en charge. Consultez nos cartes de couverture aux <a href="/web/content/coverageroaming">États-Unis</a> ou <a href="/web/content/coverageroaming">à l'internationale</a></li> <li>Il est possible que l’information ne soit pas affichée ou qu’elle le soit en format international (+1 suivi du numéro à dix chiffres).</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Changer votre nom d’affichage des appels</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Il est facile de changer le nom d’affichage de vos appels sortants, et il n’y a qu’une seule façon de le faire : en ligne avec Mon Compte de Fido. Il suffit de suivre ces étapes simples :</p> <ol> <li>Connectez-vous à votre compte Fido en ligne.</li> <li>Cliquez sur Afficher <strong>l'utilisation et gérer</strong> derrière le numéro dont vous souhaitez modifier le nom d'affichage de l'appel.</li> <li>Faites défiler jusqu'aux <strong>Actions rapides en</strong> bas de la page et cliquez sur <strong>Modifier le nom d’affichage des appels</strong>.</li> <li> Saisissez le nouveau nom que vous souhaitez afficher pour vos appels sortants.</li> <li>Cliquez sur <strong>Mettre à jour</strong>, puis sur <strong>Terminé</strong>.</li> </ol> <p>C’est tout! Votre nouveau nom s’affichera dans les 24 heures suivant votre changement.</p> </div> </div> </div> <!-- faq 3 end --> <h3>Dépannage</h3> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Lorsque j'effectue un appel, mon nom est mal orthographié</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <ul> <li>Un maximum de 15 caractères s’affichera.</li> <li>Les noms comportant des accents n’apparaissent pas toujours.</li> <li>Si vous nous avez appelés pour modifier votre nom, le changement peut prendre jusqu’à 48 heures.</li> </ul> <p>Si votre nom est mal orthographié, <a href="/web/page/portal/Fido/GCT_ContactUs">communiquez avec nous</a>.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>L'appareil n’affiche pas le numéro de téléphone de la personne qui appelle</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <ul> <li>Les forfaits ne comprennent pas tous l’Afficheur. Vérifiez sur <a href="/web/page/portal/Fido/Ecare_Standalone">Mon compte</a>.</li> <li>L’Afficheur de nom n’est pas toujours offert lorsque vous êtes en itinérance hors du réseau Fido.</li> </ul> <p>Si un des messages suivants s’affiche sur votre appareil, c’est que la personne qui vous appelle a bloqué son numéro ou que le système téléphonique qu’elle utilise n’a pas envoyé le numéro.</p> <ul> <li>Numéro inconnu</li> <li>Numéro privé</li> <li>Numéro confidentiel</li> <li>Numéro caché</li> <li>Appel</li> </ul> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Seul le numéro s’affiche, mais il s’agit d’un contact de mon répertoire</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <ul> <li>Vérifiez si le numéro est stocké sous deux noms différents dans votre répertoire. Le cas échéant, l’appareil affichera uniquement le numéro de téléphone, ne sachant pas quel nom afficher. Si ce n’est pas le cas, veuillez communiquer avec le fabricant de votre appareil.</li> <li>Lorsque vous ajoutez de nouveaux numéros dans le répertoire téléphonique de l'appareil, assurez-vous de toujours entrer le code de pays ainsi que l’indicatif régional.</li> </ul> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Je ne suis pas en mesure de rappeler le numéro présenté sur l’afficheur</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <ul> <li>Certains numéros ne peuvent recevoir d’appel (p. ex. téléphones publics).</li> </ul> </div> </div> </div> <!-- faq 7 end --></div> <!-- /.bloc_content --> <!-- /.support_6 -->L'afficheurl'afficheur de nom #31#bloquerdebloquer6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh
Call & Name Display
Prepaid mobile service
Monthly mobile plan
SELF-SERVE ONLY: This transaction or service can only be completed online; it's not accessible over the phone or through live chat.
This feature lets you see an incoming caller's phone number and name on your phone's display, even if he or she is not in your address book. How much does it cost?
Things to Know
A maximum of 15 characters can be displayed.
Incoming calls from an international number might show as "unknown number".
Blocked calls will appear as "Private Name/Private Number" or "Anonymous".
The Name Display feature (only available on Monthly service) shows the name you provided Fido when you activated your account to the person you are calling.
Name won't show on a call that's being forwarded.
Text messages always display the number even if the display is blocked.
If your phone is not compatible with Name Display, only the phone number will appear.
Want to change your call display name? This can only be completed online as a self-serve transaction through My Account. Just follow the easy steps below.
How to use Call Display with Name Display
Using Call Display & Name Display
Receive a call: You'll see the caller's name and number on your phone display.
Make a call: The person you're calling will see your number and name in their phone display (if they have the same feature).
Block or unblock your number and name from being displayed
To block:
Temporary: Type #31#, free of charge, before each phone call.
Permanent: Consult your phone's User Guide for the steps to follow.
To unblock:
Temporary: If name and number display is permanently blocked via your phone's menus, you can unblock it by dialing *31# before placing a call.
Permanent: Consult your phone's User Guide for the steps to follow.
Using your Call and Name Display while traveling
In Canada on the Fido network:
You can use the Call Display anywhere on the Fido network.
While in the U.S. or Internationally:
This service is generally available where there is a network supporting it. See our U.S. or International coverage maps.
The information may not always be shown or it may be shown in the international dialing format (+1 and 1 digit number).
Changing your call display name
Changing your call display name for outgoing calls is easy, and can only be done online through Fido My Account. Just follow these simple steps:
Login to your Fido My Account online.
Click View Usage & Manage behind the number you want to change call display name
Scroll to the Quick Actions at the bottom of the page and click Change call display name.
Type in the new name you'd like to be displayed for your outgoing calls.
Click Update, then click Done.
That's it! You'll see your new call display name within 24 hours.
Troubleshooting
When I place a call my outgoing display name is spelled wrong
A maximum of 15 characters can be displayed.
Names with accents are not always displayed.
If you called us to change your name, it may take up to 48 hours before it is changed.
If you notice a spelling error in your name, contact us
My call display doesn't display the caller's phone number
Not all plans have Call Display included. Consult My Account to verify.
Name display is not always available when roaming outside of the Fido network.
If you see the following, it means the person calling has blocked their number or the telephone system used by the called did not send the information to show the number:
Unknown Number
Private Number
Confidential Number
Withheld Number
Call
Although the name is stored in the phone book, only the number is displayed
Verify if the number is stored twice with two different names in your phone's phone book. When this occurs, the phone may not know what name to display. If this is not the case contact the phone manufacturer.
When storing a number in your phone book ensure you always enter the country code with area code.
I'm unable to reach the number that was left on my call display
Some numbers cannot receive incoming calls (for example a payphone).
! Please enter a postal code.
! Please enter a valid postal code.
! There was an issue checking availability. Please try again later.
! Rogers is not available at
Sign In
New to Rogers ?
Enter your postal code to check availability in your area.
0 Response to "How To Change Caller Id Name On Iphone Rogers"
Post a Comment